HOW TO REGISTER Liphook Village Surgery
CONTACT US

Liphook Village Surgery
The Square, Liphook,
Hampshire, GU30 7AQ

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t: 01428 728270



OPENING HOURS

Due to operational difficulties and staff shortages, we have taken the difficult decision to temporarily stop our extended hours clinics until further notice, this includes:

 

Swan Surgery: · Tuesday 7-8am · Friday 7-8am · Saturday 8-11am

Liphook Village Surgery: · Tuesday 18.30-19.30


We apologise for any inconvenience caused.

Monday:08:00 – 18:30
Tuesday:08:00 – 19:30
Wednesday:08:00 – 18:30
Thursday:08:00 – 18:30
Friday:08:00 – 18:30

OUT OF HOURS
If we are closed, please contact our out of hours service via 111

MEDICAL ADVICE
If you need medical advice at any time (but it’s not an emergency) dial 111 from any landline or mobile (all calls are free)

INFORMATION DOWNLOAD
Directory of Activities and Services for Older People in East Hampshire 2016

APPOINTMENTS

About Our Appointment System


If you have requested a call back from us please note that the clinician will attempt to call all patients a minimum of two times on the same day, with a minimum of 20 minutes between the calls. Where possible we do try and make it as close to any preferred stated times, but this is not always achievable due to potential medical emergencies and booked appointments. If we are unable to get through to you we may leave a voice message if possible to do so, this will be to ask you to return our call with an available number and or time so we can try again. Thank you for your patience.

 


Daily clinics and triage clinics


Appointment times
Duty Doctor


PATIENT ACCESS

What is Patient Access?


You can now access our GP services at home, work or on the move – wherever you can connect to the internet. What’s more, because Patient Access is a 24 hour online service you can do this in your own time, day or night. Patient Access is also available on a mobile app which is free for iOS and Android users. If you register with Patient Access the following facilities are available to you:


• Booking, view, amend, cancel and print telephone appointments
• Order, view and print a list of their repeat prescriptions
• View allergies, adverse reactions and medications
• Access to detailed coded medical record


It is a contractual requirement for practices to enable patients to have online access to a more detailed version of their medical record (rather than the ‘summary care record’ version currently available online). There are circumstances where a GP may believe it is not in the best interests of the patient to share all information in the record, for example where it could cause harm to their physical or mental health. Before access to your Detailed Coded Record is granted, your medical records will be fully checked by a clinician. It may therefore take 14 days from submitting your application for this access to be granted.


Is my information secure?


All information that is sent to the surgery via Patient Access is secure. Your personal details are encrypted and protected using the highest standard internet security, so it cannot be intercepted. Only you and your GP surgery are able to see this information.


A registration letter will be created at reception for you which will include a PIN number, practice ID, Access ID and your NHS number. All of these details will be needed to create your patient access account.


To complete the registration process you will then need to visit the Patient Access website.


To learn more about Patient Access or to apply please see the below:


Patient Access Guidance Notes
Patient Access Application Form
Patient Access Website
Patient Access Log in Instructions

Patient access FAQs


CLINICS

Asthma
Baby and Child immunisation
Cervical smears
Chronic Obstructive Pulmonary Disease (COPD) reviews with Spirometry
Diabetic Clinic
Electrocardiograms
Family planning and sexual health
Health checks and dietary advice
Hypertension reviews and 24hr BP monitoring
Long term health
Midwife and antenatal reviews
Minor operations
NHS Counselling Services
Minor Injury Suturing
Nursing services
Phlebotomy (blood) services
Travel advice and immunisation
Yellow fever vaccination

 

About the service

The UTC is an alternative to the emergency department for both children and adults. It provides treatment for minor injuries and illnesses that are urgent but not life threatening.

Our Minor Injuries Unit at Petersfield Community Hospital recently changed to an Urgent Treatment Centre (UTC) on 1 June 2021 to meet the new national standards. This means the service are able to treat a wider range of conditions, and is open 12 hours a day, every day, all year round, from 8am to 8pm. The opening times have been based on local need.

 

What is provided

Examples of what can be seen and treated at the UTC include:

  • Strains and sprains
  • Suspected broken limbs
  • Minor head injuries
  • Minor scalds and burns
  • Skin infections and rashes
  • Eye problems
  • Feverish illness in adults
  • Feverish illness in children
  • Abdominal pain
  • Emergency contraception


Accessing the service

Patients are encouraged to call NHS 111 before arriving at the UTC as they will be able to take note of your symptoms and problems and then let you know what the best service will be to help you. This could range from self -care, seeing a pharmacist, helping you make an appointment within primary care, directing you to the UTC or the emergency department.

If you need to be seen at the UTC then please book an appointment via NHS 111 as this will reduce the time you will have to wait on site to be seen. Patients who go directly to the centre without calling 111 will be clinically assessed by a triage nurse or other health professional and would only be prioritised for treatment over pre-booked appointments where this is clinically necessary – so it makes sense to book via 111 before you go.