HOW TO REGISTER Liphook Village Surgery
CONTACT US

Liphook Village Surgery
The Square, Liphook,
Hampshire, GU30 7AQ

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t: 01428 728270


OPENING HOURS

Due to operational difficulties and staff shortages, we have taken the difficult decision to temporarily stop our extended hours clinics until further notice, this includes:

 

Swan Surgery: · Tuesday 7-8am · Friday 7-8am · Saturday 8-11am

Liphook Village Surgery: · Tuesday 18.30-19.30


We apologise for any inconvenience caused.

Monday:08:00 – 18:30
Tuesday:08:00 – 19:30
Wednesday:08:00 – 18:30
Thursday:08:00 – 18:30
Friday:08:00 – 18:30

OUT OF HOURS
If we are closed, please contact our out of hours service via 111

MEDICAL ADVICE
If you need medical advice at any time (but it’s not an emergency) dial 111 from any landline or mobile (all calls are free)

INFORMATION DOWNLOAD
Directory of Activities and Services for Older People in East Hampshire 2016

WE ARE LISTENING

We want to hear what you have to say. There are several ways of letting us know what you think of our services and team. We welcome your comments and suggestions and will endeavour to respond to them in a timely manner. We do take these on board and use them to review and improve our services.


The Friends and Family Test
NHS Choices Reviews and Ratings
Complaining to the Surgery Directly or to NHS England


We try to provide the best possible care for our patients at all times, however, in the event that you are dissatisfied with our service, we would welcome the opportunity to investigate and put things right for you. Sometimes you may have an idea on how we could improve our service and we would be delighted if you would share this with us.

 

We operate an in-house complaints procedure to deal with any complaints or concerns, please see below links to our ‘Complaints information leaflet’, ‘Complaints form’ and ‘easy read guide’ for full details:

 

Complaints Procedure - View & Download

Complaints Form - View & Download

Easy Read Guide - View & Download

 

Please also see the following video link which helps to explain about how to make a complaint: https://youtu.be/u_NyJd4jjoM (contains subtitles and sign language)

 

As per our leaflet your complaint should be addressed to the Operations Manager who will ensure that it is investigated thoroughly and as speedily as possible.

 

Alternatively, you can raise complaints about a GP, dentist, pharmacy, optician, or GP services (but not Out of Hours) with the NHS England: on 0300 311 2233 or by email england.contactus@nhs.net

 

The Clinical Commissioning Group (CCG) can manage complaints relating to provider organisation, such as Acute hospital, ambulance service or community service, and commissioning decision.   Alternatively you can raise a complaint with the provider of the service directly.  If you do wish the CCG to manage your complaint then please contact the CCG via the following email address sehccg.swanmedicalgroup@nhs.net. More details can also be found on the CCG website at www.southeasternhampshireccg.nhs.uk as to what areas they deal with.

 

If you require help in raising a complaint the NHS complaints advocacy service has now changed to Hampshire Advocacy. Their advocates can support you with:

 

  • Advice, information and guidance to help you decide which option to take
  • Making the complaint yourself
  • Making decisions about how to proceed once responses have been received
  • Attending meetings and preparing correspondence if you are unable to do this yourself and there is no-one else that can help you

 

They can provide more in-depth support if:

 

  • Your complaint involves more than one NHS organisation
  • The complaint requires a referral to the Ombudsman
  • You have difficulties in dealing with the complaint yourself (either physically, emotionally or intellectually) and you have no-one else to help you with this

Telephone 02380 776657

Fax 02380 770629

Email info@hampshireadvocacy.org.uk

Website: http://hampshireadvocacy.org.uk/

 

You can also obtain advice from your local Citizens Advice Bureaux (CAB).  Their service is free and independent of the NHS.

 

If you still remain dissatisfied following an investigation, you do have the right to take your complaint to the Health Service Ombudsman and they can be contacted as follows:

Telephone: 0345 015 4033

               

Website:  www.ombudsman.org.uk

Writing a letter to: 

The Parliamentary and Health Service Ombudsman

Millbank Tower

Millbank, London

SW1P 4QP