Due to operational difficulties and staff shortages, we have taken the difficult decision to temporarily stop our extended hours clinics until further notice, this includes:
Swan Surgery: · Tuesday 7-8am · Friday 7-8am · Saturday 8-11am
Liphook Village Surgery: · Tuesday 18.30-19.30
We apologise for any inconvenience caused.
|Monday:||08:00 – 18:30|
|Tuesday:||08:00 – 19:30|
|Wednesday:||08:00 – 18:30|
|Thursday:||08:00 – 18:30|
|Friday:||08:00 – 18:30|
OUT OF HOURSIf we are closed, please contact our out of hours service via 111
MEDICAL ADVICEIf you need medical advice at any time (but it’s not an emergency) dial 111 from any landline or mobile (all calls are free)
INFORMATION DOWNLOADDirectory of Activities and Services for Older People in East Hampshire 2016
Swan Medical Group Rated Outstanding by Care Quality Commission
We are delighted and very proud to announce that following a recent inspection of Swan Medical Group, the Care Quality Commission (CQC) have awarded us with ‘OUTSTANDING’ which is the highest possible rating for the services we provide.
Inspectors rated the care at the surgery Outstanding for being effective, responsive to people’s needs and well-led.
Janet Ortega, Head of Inspection for General Practice, said;
“Swan Medical Group is an excellent example of what outstanding care looks like. The practice was at the heart of primary care in the community. Their motto of ‘caring for you by knowing you’ was demonstrated throughout all aspects of care by staff to their patients.
“The practice had a strong focus on innovation and developing new ways to provide quality care to their patients and this was evident in the positive feedback the service received. The team at Swan Medical Group should be very proud of what they have achieved to date.”
Key findings from the inspection include;
- The practice supported community services, including the hospital, a local school and psychiatric wards.
- The practice valued their staff and their wellbeing. Clear structures were also in place for effective management.
- The practice had plans in place to reach long term goals to provide integrated care to patients at the highest level.
- The appointment system was easy to use, and people could access care when they needed it. Patients were triaged on the day by their own GP and there was no wait for an appointment.
- Patients were positive about the care received which was reflected by the ‘Caring for you by knowing you motto’ which staff demonstrated.
The Partners would like to thank our ‘Outstanding team at SMG’ and patients for their contribution towards this amazing achievement.
A special mention must go to our Patient Participation Group whose continued support enabled us to secure this wonderful result.
The full inspection report can be found at https://www.cqc.org.uk/location/1-551768873
DIABETES support for our patients
At SMG, our diabetes team are trying to support people with Type 2 diabetes to improve their health during this time and one approach now being widely promoted is a low carb way of life. We are planning online support sessions to promote this and will soon provide more details. In the meantime, if you would like to know more, then please see the links below.
WITHDRAWAL OF EAR SYRINGING SERVICE
As widely reported in the media, General Practice is currently working in times of unprecedented pressure so Swan Medical Group, like other local practices, has had to look at the services it provides and prioritise them in order of clinical necessity as we have limited resources available. As you may not be aware, ear syringing is outside of our contractual obligations, which means it is unfunded work that the Practice is doing, therefore in consultation with the GP Partners and nursing team and as is common practice in other areas, a difficult decision was made to withdraw the Ear Syringing service with immediate effect.
Please see below for details of local private services:
Clean Ear Clinic Portsmouth
Changes Clinic of Excellence
Tel: 02392 985445
Clean Ear Clinic Emsworth
97 Havant Road
Tel: 02392 985445
Chichester Hearing Care Centre
6 Baffins Court
Tel: 01243 774536
Specsavers Hearing Centre
3-4 The Square
Tel: 01730 710820
Specsavers Hearing Centre
36-38 West St
Tel: 02392 498490
Leightons Opticians & Hearing Care
37 Wey Hill
PLEASE NOTE: THESE ARE PRIVATE CLINICS WHICH INVOLVE A CHARGE TO BE PAID BY THE PATIENT— The Swan Medical Group is not recommending these clinics just providing their contact details.
THE CARE AND HEALTH INFORMATION EXCHANGE (CHIE)
This is a secure system which shares health and social care information from GP surgeries, hospitals, community and mental health, social services and others.
CHIE helps professionals across Hampshire, the Isle of Wight and surrounding areas provide safer and faster treatment for you and your family by:
- Ensuring that you only have to tell your story once.
- Reducing delays to your treatment. For example, by reducing the need to repeat blood tests.
- Making sure the doctors, nurses and others involved in your care know about your medical history.
- Identifying diseases that you might be at increased risk of developing in the future. This can help you take action early to protect your health.
To protect your privacy and confidentiality, only health and social care professionals who are involved in your care are allowed access to your record and can identify you from it.
If you do not want to have your information shared please advise the surgery in writing and we can ensure a code is applied to your medical records.
More information on CHIE can be read here www.chie.org.uk
SUMMARY CARE RECORDS (SCR)
The Summary Care Record is a Government initiative and has been in place since 2010. This is a National programme and will enable Healthcare professionals across the country access to the SCR database and patient information.
Patients in Hampshire aged 15 ¾ yrs & above will be written to and informed of the service. The SCR will consist of patient information which will be uploaded from our clinical system on a regular basis. This information will be very limited:
- Adverse drug reactions
Patients will be given 12 weeks prior to the system going live to inform the practice that they wish to OPT OUT. Unlike most previous systems, patients are automatically opted in unless they ask to be removed. Patients can still opt out after this date if they wish. Patient consent will be required each time ANYONE accesses their records (unless they are unconscious).
- SCR Information Line: 0300 123 3020
- Web site: www.nhscarerecords.nhs.uk
Under the Health and Social Care Act 2012, there are important changes which will allow the Health and Social Care Information Centre to collect and share confidential information from medical records.
One of the first changes is the launch of the care.data service. The aim of this service is to make better use of the valuable information in medical records to improve the quality of patient care.
The Health and Social Care Information Centre has worked with NHS England and the Royal College of General Practitioners to ensure that these changes do not undermine existing standards of patient confidentiality and that GPs are informed as to how the changes will affect them and their patients.
For further information, please go to:
Alternatively, download the patient information leaflet "Your information and the NHS".
MERGER WITH THE SWAN SURGERY, PETERSFIELD
Liphook Village Surgery is delighted to announce its plans to merge with The Swan Surgery in Petersfield to form The Swan Medical Group. We believe this merger to be the best way to ensure that we continue to provide the best service we can to our patients. You can find out more here in our Patient Information Leaflet and here in our Patient FAQ document.
If you have any questions or concerns that are not addressed by either of the two resources linked to above, please do contact our Practice Manager Emily Spalding using the information below, rest assured that we will do our best to answer your queries.
Tel: 01428 728 270
Address: Liphook Village Surgery, The Square, Liphook, Hampshire, GU30 7AQ
ALL ABOUT OUR NEW DIRECT TO DOCTOR SERVICE
Following the successful introduction of our new Doctor Triage Service which was for urgent daily medical care, we are delighted to advise you that this is going to be broadened and extended across all GP clinics at Liphook Village Surgery in April 2017. By introducing direct access to your doctor, we will be able to effectively prioritise urgent care and, at the same time, manage routine care of our patients more effectively. You can read more about this new service here.
The following articles are downloadable for your ease:
Flu Newsletter 2020
Coronavirus Newsletter 2020
Patient Newsletter Summer 2020
Patient Newsletter Spring 2020
Patient Newsletter Winter 2019
Patient Newsletter Autumn 2019
Patient Newsletter Summer 2019
Patient Newsletter Summer 2018
Patient Newsletter Spring 2018
Patient Newsletter December 2017
Patient Newsletter January 2017
Patient Newsletter September 2016
Patient Newsletter July 2016
Patient Newsletter March 2014
Patient Newsletter Spring 2013
LIPHOOK VILLAGE SURGERY INFORMATION:
CARE QUALITY COMMISSIONING AND CLINICAL COMMISSIONING:
PATIENT PARTICIPATION GROUP:
PPG Annual Report 2015
PPG Standard Reporting Template 2015
PPG Annual Report 2014
PPG Annual Report and Action Plan 2013
PPG Annual Report and Action Plan 2012
PPG Survey Results 2012-13
PPG Survey Results 2011-12